Regarding any feedback, concerns or complaints you may speak confidentially to your doctor or our Practice Manager.
Outside the clinic, you can address your concerns to the:
Australian Health Practitioner Regulation Agency (AHPRA)
111 Bourke Street, Melbourne, 3000. Telephone on 1300419495.
Health Services Commissioner,
26/570 Bourke Street, Melbourne, Vic. 3000. Telephone: 1300528113
If a result is reported with an urgent abnormality, you will be notified by telephone or registered mail. All other results, with your permission can be notified by either SMS or letter. As some of the test results may take longer than others, please contact the clinic if you have not had follow up contact from your doctor after 2 weeks regarding your results.
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, working information, email address, contact mobile or telephone, address, and other relevant personal details. (‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update, or delete your Personal Data by contacting us directly to do so.
We may use the personal identifiable information we collected to deliver our services to you, including: communicating with you, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as public comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
We do not transfer information that we collect about you, including Personal Data, outside of Australia.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
SHARING YOUR INFORMATION WITH THIRD PARTIES AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We do not and will not sell or deal in Personal Data or any patient information with any third parties.
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property, or safety of our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.