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Privacy Policy & Your Rights

Purruna Medical Centre is committed to maintain the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this Practice to always maintain security of personal health information and to ensure that this information is only available to authorised doctors within this practice and authorised members of staff. A Privacy Statement is located in the waiting area. Our Privacy Policy can be provided upon request.

Regarding any feedback, concerns or complaints you may speak confidentially to your doctor or our Practice Manager.

Outside the clinic, you can address your concerns to the:

Australian Health Practitioner Regulation Agency (AHPRA)

111 Bourke Street, Melbourne, 3000. Telephone on 1300419495. 


Health Services Commissioner,

26/570 Bourke Street, Melbourne, Vic. 3000. Telephone: 1300528113

Test Results

Due to our privacy policy and regulation, our receptionists are not permitted to access results.   When a doctor has ordered any test, it is recommended you ask your doctor in that consultation, for any instruction regarding the follow up appointment to complete the management of your medical consultation. This is especially relevant if several pathology tests have been requested.

If a result is reported with an urgent abnormality, you will be notified by telephone or registered mail. All other results, with your permission can be notified by either SMS or letter. As some of the test results may take longer than others, please contact the clinic if you have not had follow up contact from your doctor after 2 weeks regarding your results.


We are committed to protect your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and we adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

For further details of our Privacy Policy , you can request a copy from our team for further information.

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, working information, email address, contact mobile or telephone, address, and other relevant personal details. (‘Personal Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

You can review, correct, update, or delete your Personal Data by contacting us directly to do so.

We may use the personal identifiable information we collected to deliver our services to you, including: communicating with you, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as public comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

We do not transfer information that we collect about you, including Personal Data, outside of Australia.


We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.


We do not and will not sell or deal in Personal Data or any patient information with any third parties.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property, or safety of our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.


As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy when necessary to reflect the most current update. All modification shall be done on our sole discretion and will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.


If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at and we will respond within 48 hours.

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